Shipping policy
📦 Shipping Policy
Order Processing Time
All our products are made to order through our fulfillment partner. Once you place an order, it goes into production before shipping.
- Processing time: 2–10 business days
- Orders are not shipped or delivered on weekends or holidays
During high-demand periods, processing may take slightly longer.
Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times (after processing):
- Netherlands: 2–10 business days
- Europe: 5–10 business days
- International: 10–20 business days
Please note that these are estimated delivery times and may vary depending on location, customs processing, and carrier delays.
Shipping Providers
We work with global shipping carriers through our print-on-demand partner. The carrier used will depend on your location and order.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow a few days for tracking information to update.
Customs, Duties & Taxes
International shipments may be subject to customs fees, import duties, or taxes.
- These charges are not included in our prices or shipping costs
- Customers are responsible for any additional fees required by their country
Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
If you notice a mistake, contact us immediately. Changes may not be possible once the order is in production.
Lost or Damaged Packages
If your item arrives damaged or does not arrive, please contact us within 14 days of the estimated delivery date.
Include:
- Your order number
- Photos (if applicable)
We’ll do our best to resolve the issue quickly.
Delays
Delays can occur due to production volume, shipping carrier issues, or customs. We appreciate your patience and understanding.
For any questions, contact us at:
Galaxypicture@outlook.com